Terms & Conditions

Last updated: August 2026

These Terms & Conditions govern your use of the Fox Travel Egypt website and every booking you make through it, including sea and desert excursions, day trips, and private or airport transfers.

1. About These Terms

• »These Terms & Conditions govern your use of the Fox Travel Egypt website and every booking you make through it, including sea and desert excursions, day trips, and private or airport transfers.
• »By booking a trip or a transfer with us you confirm that you have read, understood, and accepted these Terms on behalf of yourself and every person included in the booking.

2. Bookings & Confirmation

• »A booking is only confirmed once you receive a booking reference from us. A completed checkout form on its own is not a confirmation.
• »All bookings are subject to availability of dates, time slots, and vehicles at the moment payment or cash confirmation is processed.
• »You are responsible for the accuracy of the details you provide: name, phone number, pickup address, hotel or room number, flight number, passenger count, and travel date and time.
• »We may refuse or cancel a booking that contains incorrect, incomplete, or fraudulent information.

3. Prices, Currency & Extras

• »Prices are shown per person for trips and per vehicle for transfers, in the currency you select on the website.
• »Prices displayed in a currency other than EGP are converted for your convenience and may vary slightly with exchange rates until payment is completed.
• »Optional extras, added services, and promotional or discount codes are applied at checkout and are reflected in the final total shown before you confirm.
• »A discount code and a trip's built-in discount cannot be combined; only one of the two applies to a booking.
• »Unless stated in the trip description, prices do not include personal expenses, tips, or optional activities offered on site.

4. Payment

• »We accept major credit and debit cards through our secure payment gateway, as well as cash payment where the trip or transfer allows it.
• »Card payments are processed by our payment provider. We do not store your full card details on our servers.
• »For cash bookings, the full amount is due to our representative or driver at the time of pickup, unless we agree otherwise in writing.
• »If a card payment fails, is declined, or is later reversed, the booking is not valid and the service may be withdrawn.

5. Cancellation, Changes & Refunds

• »Free cancellation up to 24 hours before the scheduled start time, with a full refund of amounts already paid.
• »Cancellations made within 24 hours of the scheduled start time are subject to a 50% fee.
• »No-shows are non-refundable.
• »If we cancel a trip because of weather, sea conditions, safety concerns, or operational reasons, you may choose a full refund or a reschedule at no extra cost.
• »Approved refunds are returned to the original payment method. The time it takes to appear on your statement depends on your bank or card issuer.
• »Change requests (date, time, passenger count, pickup point) depend on availability and may change the price.

6. Pickup, Timing & Travel Documents

• »Pickup and drop-off are arranged for the address you provide at checkout. Our team confirms the exact pickup time before the day of travel.
• »Please be ready at the agreed pickup point at the confirmed time. Late arrival may shorten your trip or count as a no-show without refund.
• »For airport transfers we follow your flight number to adjust for delays, so a correct flight number is essential.
• »Some trips outside the city require a valid passport number and a passport scan at the time of booking. Without these documents the booking cannot be completed and access may be refused by the authorities at checkpoints.
• »You are responsible for holding valid travel documents, visas, and any insurance you need for your stay in Egypt.

7. Your Responsibilities On Trips

• »Follow the instructions of our guides, drivers, and boat crew at all times, especially safety instructions during water activities.
• »Tell us before booking about medical conditions, pregnancies, reduced mobility, or any condition affecting participation in an activity.
• »Children and minors must be accompanied by a responsible adult for the whole duration of the trip.
• »We may refuse or stop participation without refund in cases of behaviour that endangers you, other guests, or our staff, including intoxication.
• »You are responsible for your personal belongings. We are not liable for items lost or left behind in vehicles or on boats.

8. Liability

• »We operate our services with reasonable care and skill, in line with Egyptian tourism regulations. We are not liable for delays, changes, or cancellations caused by events beyond our reasonable control, including weather, sea conditions, road closures, flight changes, strikes, or decisions of local authorities.
• »Activities such as snorkeling, diving, quad biking, and desert excursions carry inherent risks. You take part in them at your own risk and are expected to follow all safety instructions given by our team.

9. Personal Data

• »We collect the personal data you enter at checkout only to arrange, confirm, and deliver your booking, and to contact you about it. Passport data required for specific trips is used solely for the permits and checkpoints those trips involve.
• »We do not sell your personal data. Data may be shared with the drivers, guides, boats, and payment providers involved in delivering your booking.

10. Changes To These Terms

• »We may update these Terms from time to time. The version published on this page at the moment you complete a booking is the version that applies to that booking.

11. Governing Law

• »These Terms are governed by the laws of the Arab Republic of Egypt, and any dispute arising from them falls under the jurisdiction of the competent Egyptian courts.